Welcome to Baby Facts Kenya. By using babyfacts.co.ke or placing an order with us, you agree to the following terms and conditions. Please read them carefully.
Orders
- All orders are subject to product availability and confirmation by our team.
- We may contact you by phone or WhatsApp to confirm your order before dispatch.
- We reserve the right to cancel or decline an order, for example if an item is out of stock or there is a pricing error. If you have already paid, you will receive a full refund.
Prices and payment
- All prices are in Kenya Shillings (KSh).
- Prices and offers may change without notice, but the price confirmed at the time of your order will apply.
- Payment can be made via M-Pesa or the other options shown at checkout.
Delivery
We deliver within Nairobi and all over Kenya, with delivery fees from KSh 300. See our Delivery Information page for full details.
Returns and refunds
Unused items can be returned within 7 days of delivery. See our Returns & Refunds policy for full details.
Product information and safety
- We do our best to describe and display products accurately, but colours and sizes may vary slightly from images.
- Please follow the age recommendations and safety warnings on each product.
- Adult supervision is recommended for young children, especially with toys that have small parts.
Use of our website
You agree to use our website only for lawful purposes. All content on this website, including text, images and logos, belongs to Baby Facts Kenya or its suppliers and may not be copied without permission.
Limitation of liability
To the extent allowed by law, Baby Facts Kenya is not liable for any indirect loss arising from the use of our products or website. This does not affect your rights as a consumer under Kenyan law.
Privacy
Your personal information is handled according to our Privacy Policy.
Governing law
These terms are governed by the laws of Kenya.
Contact us
Phone / WhatsApp: 0745 780 214
Email: info@babyfacts.co.ke
Location: Nairobi, Kenya