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Frequently Asked Questions

Where do you deliver?

We deliver within Nairobi and all over Kenya. Nairobi orders are delivered by our riders, while orders outside Nairobi are sent through trusted couriers to your town or nearest pick-up point.

How much is delivery and how long does it take?

Delivery fees start from KSh 300 depending on your location. Nairobi orders usually arrive the same day or next working day, and orders outside Nairobi within 1–3 working days. See our Delivery Information page for details.

How do I pay?

You can pay conveniently and securely via M-Pesa. Our team will confirm your order and payment details by phone or WhatsApp before dispatch.

Will I receive the same product that I see in the picture?

Yes. We do our best to show every product accurately. Colours may vary slightly due to screen settings, and for some items the colour is random – this is always stated on the product page.

Can I return an item?

Yes. Unused items in their original packaging can be returned within 7 days of delivery. Read our Returns & Refunds policy for full details.

How do I choose the right toy for my child’s age?

Every product shows its recommended age. If you are unsure, call or WhatsApp us on 0745 780 214 and we will gladly help you choose.

Get in touch

Contact Us

We would love to hear from you! Whether you need help choosing a toy, want to check on an order or have any other question, reach out and our friendly team will get back to you quickly.

Phone / WhatsApp: 0745 780 214
Email: info@babyfacts.co.ke
Location: Nairobi, Kenya
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