Baby Facts Kenya (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use and protect your personal information when you visit babyfacts.co.ke or shop with us, in line with the Kenya Data Protection Act, 2019.

Information we collect

  • Contact and order details – your name, phone number, email address and delivery address.
  • Payment details – such as M-Pesa transaction references. We do not store card details on our website.
  • Account information – if you create an account, your login details and order history.
  • Website usage – basic technical information such as your browser, device and pages visited, collected through cookies.

How we use your information

  • To process, confirm and deliver your orders.
  • To contact you about your order, delivery or returns.
  • To respond to your questions and provide customer support.
  • To send you offers and updates, only if you have agreed to receive them.
  • To improve our website, products and services.

Sharing your information

We do not sell your personal information. We only share it with trusted partners who help us run our business, such as delivery couriers and payment providers, and only as needed to complete your order, or where required by law.

Cookies

Our website uses cookies to keep your cart working, remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, but some parts of the site may not work properly.

Keeping your data safe

We take reasonable technical and organisational measures to protect your information from loss, misuse or unauthorised access. We keep your data only as long as needed for the purposes above or as required by law.

Your rights

You have the right to access, correct or request deletion of your personal information, and to opt out of marketing messages at any time. To make a request, contact us using the details below.

Children’s privacy

Our products are for children, but our website is intended for use by parents, guardians and adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact us

Phone / WhatsApp: 0745 780 214
Email: info@babyfacts.co.ke
Location: Nairobi, Kenya